Schedule today 800 910 4959 Serving Lake Bluff and surrounding Lake County areas

 

All Rights Reserved © 2010-2019 Soothe Spa Studio

Cancellation Policy

Contact Us

All services are by appointment only. Out-calls for corporate services, pamper parties and special events are available upon request and require an additional travel fee. Please call or email to book an appointment for any of our spa treatments.

611 Rockland Rd

Suite 205

Lake Bluff, IL 60044

 

P: 800-910-4959
E:  SootheSpa@yahoo.com

 

Tuesday – Friday:   10:00 am - 7:00 pm

Saturday: 9:00 am - 3:00 pm

(closed Sun & Mon)​

 

We understand that unanticipated events can occasionally happen. In our desire to be effective and fair to all clients, the following policies are honored:

 

24 hour advance notice is required when canceling an appointment.
This allows the opportunity for someone else to schedule an appointment. Starting with the second missed appointment for that year, late cancellations will be charged 50% of the service or package price.  Same day cancellations and no shows will be charged 100%. This amount must be paid prior to your next scheduled appointment. For private parties, 72 hours notice is required, and late cancellations will be charged the full price of the service or package.

 

Late Arrivals
If you arrive late, your session will end as scheduled as not to inconvenience the next scheduled client. Depending upon how late your arrival time, it will be determined if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. In the rare event that the therapist/technician is late, you will still have the option to receive your full amount of time if the schedule allows for it. If not,
the price will be adjusted or we will reschedule at your convenience.